Shipping
Every Zelissa order is carefully prepared and entrusted to selected logistics partners to ensure reliable and secure delivery.
Orders are usually processed within 1–2 business days after payment confirmation. Delivery times may vary depending on destination and seasonal demand.
Once your order has been shipped, you will receive tracking information to monitor the delivery.
Italy
Standard Shipping: €4.90
Free Shipping on orders over €49
Europe
Standard Shipping: €9.90
Returns
Customer satisfaction is a priority.
You may request a return within 14 days of delivery, in accordance with applicable regulations.
To start a return request, please email:
info@zelissa.com
including:
- Order number
- Full name
- Product concerned
- Reason for the request.
Refunds will be processed once the returned item has been received and inspected. Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors attributable to Zelissa.
